Recorded Events

Recorded online events give NACAS members the advantages of customized, convenient education. Search for topics that are relevant to your needs, and digest course material at your own pace. Invite your auxiliary service colleagues to do the same!

Virtual Roundtable: Marketing Challenges, Strategies, & Best Practices

Auxiliary service professionals have a unique message to communicate: “Our services make life easier for students on campus.” But how do they promote that idea while also staying on top of marketing trends and technology? Join us for an informal, engaging discussion on marketing auxiliary services. Come prepared to discuss departmental structures (centralized, decentralized, or hybrid), strategies for reaching today’s students, and pain points within your own marketing efforts. This virtual roundtable is intended to provide discussion, idea-sharing, and collaboration. Specific questions are encouraged and all are welcome to listen.

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Webinar: Building Campus Consensus Using Revenue Data

Colleges and universities have a lot of data at their fingertips, but it is often challenging to find meaning behind the data. With the ability to sift through the massive amounts of data – from vending transactions to dining hall traffic to campus card data – auxiliary services can ensure the best outcomes for both the students and the institution. (May 25, 2017)

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Webinar: Reshaping Campus Retail for the Mobile Age

The way we access goods and services has been transformed by a more convenient digital experience. While the internet restructured what we can do, the mobile device has reshaped how we can do it. The point of purchase has extended from storefront to desk chair to anywhere you can get a signal. When the mobile experience also enhances operational efficiency and output, the effect on business can be revolutionary. (May 3, 2017)

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Webinar: What does it take to make Auxiliary Services the Campus Darling...

This interactive webinar explores proven strategies for strengthening the image of your Auxiliary Services program as an innovative, socially responsible, customer-centered and financially accountable community builder that is adored by the entire campus community. (April 18, 2017)

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Virtual Roundtable: Food Trucks – What you need to know

If you’re considering bringing food trucks to your campus, you’re in luck. This virtual roundtable will be led by industry experts who have experience hosting food trucks on their campuses - meeting the needs of thousands of students. (April 4, 2017)

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Webinar: Gaining Insights From Event Attendance Data Analysis

Making decisions with limited data isn’t ideal. And collecting insightful data can be a chore—unless you have the right tools. Learn how some of your peer institutions captured event attendance data and used it to improve their events. (March 29, 2017)

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Webinar: Strategies to Balance Diversity & Consistency in an ID Card Environment

Join this webinar on developing strategies to consistently serve all constituents in a diverse card office environment. A set of tools will be shared to address the unique needs of our campus community and partners. (February 16, 2017)

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VR: Campus Card Issues and Innovation

The campus card industry continues to evolve at a fast pace and it can be difficult to keep up with the latest issues, innovations and operating processes. This virtual roundtable is intended to provide discussion, idea-sharing and collaboration. (February 11, 2017)

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Webinar: Title IX’s Impact on Auxiliary Services

Title IX provides rights for all students and employees of every educational institution to be free from all forms of sex- and gender-based harassment and discrimination. This webinar will explore the ways in which Title IX impacts the university and how sexual misconduct, sexual harassment, and discrimination are remedied and prevented. (January 27, 2017)

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Webinar: Insight-Driven Strategy: The Power of Listening

With rising costs, new technology and shifting generational preferences, the higher education landscape is constantly evolving. In this webinar, Barnes & Noble College will share the importance of using voice of the customer research and insights to drive your retail and marketing strategies, in order to position the bookstore as a valued and strategic partner on campus. (December 7, 2016)

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Webinar: Everybody wins, creating one-stop shop conference services

If you are considering creating one-stop conference services this session will guide you through the basics of centralizing your operation. Participants will understand how software may be utilized to manage complex conference and event contracts. Pros and cons of various revenue models will be presented and you will take away a list of items to consider for creating or improving one-stop services on your campus. (December 6, 2016)

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Webinar: Sustainability & The Paper Industry

In this webinar, FedEx Office shares some new facts and information on sustainability as well as strategies and actions that your campus can take to become a more sustainable campus. (November 2, 2016)

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Webinar: Making Sense of Thousands of Student Comments

The Auxiliary Services industry is sitting on a gold mine of student data available through social media, emails, survey responses and many other channels. At the same time, the sheer volume of data has created challenges around understanding. In this session, you will learn best practices for managing and making sense student feedback. (October 25, 2016)

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Webinar: Seven Reasons Why You Need a Marketing Guru

Every Director of Auxiliary Services needs to have a marketing guru as part of their management team. Whether it is increased campus-wide and national awareness of your auxiliary programs or higher levels of community engagement; tune into this webinar to learn about the return on your investment from hiring a marketing manager includes. (September 28, 2016)

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Webinar: Creating a Quality Centered Workplace

This webinar will focus on the importance of creating a quality management environment that works on continuous improvement, efficiencies, and the development of its employees. (August 23, 2016)

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Webinar: Achieving Success for Non-Traditional Students

In this session, Lisa Malat (vice president and chief marketing officer, Barnes & Noble College), will share the findings from a recent study conducted with 1,800 traditional and non-traditional students comparing their needs and experiences, and provide key insights into how colleges and universities can facilitate the success of their non-traditional students. (August 15, 2016)

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Webinar: Three Metrics to Improve Your Store's Bottom Line

A few quick lessons in retail math during this webinar will give you the ability to understand and monitor some of the most important financial metrics that can make a huge difference in the financial performance of your campus store. You’ll learn how even small improvements in turn rates, for example, can significantly improve cash flow and ROI. (August 9, 2016)

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Virtual Roundtable: Is CASP Right for You?

Have you applied or are you thinking of applying for CASP? Need more information on how to study? Have general questions about CASP? This FREE virtual roundtable will discuss study techniques shared from CASPs. We will share tips that will help you gain confidence and prepare for the exam. (July 21, 2016)

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Webinar: An Introduction to Contract Negotiations

This webinar will provide a general overview of how to negotiate and manage contracts in auxiliary services. Regardless of which operation(s) you serve, there are common contractual issues across auxiliary services. Attendees will be introduced to the principles of contract management and learn what must be included in every contract. (April 26, 2016)

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Webinar: Bench Building and Succession Planning

Are you frustrated when you need to search outside your institution for new managers? Would you like a proven program that teaches current managers & hourly employees to be your next leaders, but doesn’t absorb too much of your time? Participants will learn a program that guides high-potential employees through a one-year development process. (April 21, 2016)

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Webinar: ExTRA-ordinary: RamTech @ VCU

Connecting your technology store with your campus community. (March 31, 2016)

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